Returns Policy - old, not used

Items must be returned within 14 days of the date received by the customer.

Return postage to be paid by customer.

Any items worn or washed will not be refunded or exchanged.

If the parcel is returned outside of the returns cut off period we will unfortunately be unable to process a refund. In this case if you would like your item back you will be responsible for the cost of returning parcel.

 

Exchange and Return

 

Re-pack items with original labels and tags

Refunds or exchange will not be given if unfit for re sale due to:

  • make-up marks 
  • perfume/smoke smell
  • tan marks
  • alterations
  • strong odours

Unfortunately we don't process exchanges from web site, we will refund or give you a credit note for you to use online.

RECEIVED INCORRECT OR FAULTY ITEMS

Sorry about this, please send message with item code and details of issue to our Facebook messenger or email shop@spantons.co.uk  and we will try to rectify ASAP.

Returns to:

Spanton 1883

16 Flowergate

WHITBY

YO21 3AY 

01947 228180